Game Gengo Membership

• What’s your return policy?
  We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@game-gengo.com

• Do you offer refunds?
  Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@game-gengo.com with photos of wrong/damaged items and we’ll sort that out for you.

• Can I exchange an item for a different size/color?
  At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
  Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@game-gengo.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
  

• When will I get my order?
  Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
  ● USA: 3–4 business days
  ● Europe: 6–8 business days
  ● Australia: 2–14 business days
  ● Japan: 4–8 business days
  ● International: 10–20 business days

• Is the shipping cost included the products?

Shipping costs are not included in the product purchase price, as detailed on the checkout page. Depending on the county or geographical location of the shipping address, different shipping fees will be charged.

• Where will my order ship from?
  We work with an on-demand order fulfillment company with facilities worldwide!

• Will I be charged customs for my order?
  An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

• My order should be here by now, but I still don't have it. What should I do?
  Before getting in touch with us, please help us out by doing the following:
  ● Check your shipping confirmation email for any mistakes in the delivery address
  ● Ask your local post office if they have your package
  ● Stop by your neighbors in case the courier left the package with them.
• If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [contact@game-gengo.com] with your order number.
• If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

• How are your products made?
  We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  
  How do I track my order?
  You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@game-gengo.com.

• I received a wrong/damaged product, what should I do?
  We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@game-gengo.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
  

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!